Data Deletion Guide

1. Overview

You should have complete control over your personal data. Deleting your CycleCue account is self-service: you do it yourself from inside the app or the web app, it takes effect immediately, and you never have to ask us or wait for a reply.

This page explains exactly what happens when you delete your CycleCue account, what is removed, the little that is retained and why, and the exact taps to complete it.

2. What Gets Deleted

When you delete your CycleCue account, the following information is permanently removed from our systems:

2.1 Personal Health Data

• Cycle Information: All period dates, flow data, cycle lengths, and patterns
• Daily Logs: All logged symptoms, moods, self-care, intimacy, notes and wellness scores
• Biometrics: Basal body temperature, cervical mucus and ovulation-test entries
• Predictions & Insights: All predictions, analytics, correlations and your cycle fingerprint
• Pregnancy Data: Pregnancy tracking, milestones, daily logs and appointments
• Partner Mode: Invites you sent or accepted and the summaries shared through them

2.2 Account Information

• Profile Data: Name, email address, age, and profile settings
• Preferences: App settings, notification preferences, and customizations
• Authentication: Login credentials and security tokens
• Device Registrations: Push-notification tokens and the notification history sent to you

2.3 Usage Data

• Activity Logs: App usage patterns and feature interactions
• Analytics: Personal analytics and usage statistics

3. How to Delete Your Account

Deletion is built into the app. Two entry points, one screen, same result — and the web app at cyclecue.web.app is the same app, so the steps are identical there.

3.1 Method 1: In the App (Android and iOS)

3.2 Method 2: In the Web App

1. Visit cyclecue.web.app and sign in
2. Open Profile
3. In the Account card, click Delete Account
4. Type DELETE and click Permanently Delete Account

3.3 Method 3: Email Request

If you can no longer sign in — for example you have lost access to your email address — you can ask us to delete the account for you:

3.4 Identity Verification

Deleting inside the app needs no extra verification: being signed in is the proof. For email requests we reply to the registered address and act on your confirmation, so nobody can delete an account that is not theirs.

4. Deletion Timeline

4.1 How the Deletion Works

1. One transaction: Every record linked to your user — health data, profile, settings, notifications, partner links, your login itself — is removed together. Either all of it goes or, if anything fails, none of it does and you can try again.
2. Signed out everywhere: Your login no longer exists, so every device and browser session stops working at once.
3. This device: The app also wipes the copy it kept on your phone or in your browser.

5. Data We May Retain

Everything that identifies you is deleted. The only things that can outlive an account are:

5.1 Anonymised Statistics

• Aggregated Usage: Counts and averages with no user identifiers, used to understand how the app is used
• Anonymous Analytics: Usage events collected while "Anonymous Analytics" was switched on in Settings. They are not linked to your account and cannot be traced back to you

5.2 Technical and Legal Records

• Server Logs: Short-lived request logs kept by our infrastructure providers for security. They expire automatically and are not linked to a deleted account
• Support Emails: If you have written to us, that email thread stays in our mailbox until you ask us to remove it
• Legal Obligations: Records we are required by law to keep, if any apply

5.3 People You Shared With

If you used Partner Mode, your companion's access ends the moment your account is deleted and the summaries generated for them are removed. If someone shared their cycle with you, their data is untouched — only your link to it is removed.

6. Important Consequences

6.1 What You Will Lose

• Historical Data: All past cycle tracking and health records
• Predictions: Predictions and insights learned from your patterns
• Pregnancy Tracking: Your pregnancy timeline, logs and appointments
• Partner Links: Any companions you invited will lose access

6.2 Before You Delete

Consider these alternatives, all available in the app:

6.3 Creating a New Account

If you delete your account and later decide to use CycleCue again:

• You can create a new account with the same or a different email address
• You will start with no historical data
• Predictions will take a few cycles to become accurate again

7. Need Help?

If you have questions about data deletion or need assistance with the process, we are here to help:

7.1 International Users

Regardless of your location, you have the right to delete your data. We comply with international privacy laws including POPIA, GDPR and CCPA.